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Phone line fails at worst moment

Date: 1/16/2008 11:51:05 AM

I have to voice an opinion about something that never should have happened regarding Verizon Communications.

On Nov. 19, a Verizon employee was working on the telephone wires on my block most of the day.

At about 5 p.m., my husband died after a fouryear battle with cancer. Distraught and in a panic, I had to call family and Hospice to let them know.

When I picked up the phone, it was dead.

Can you imagine how I felt? I had no way to let anyone know. I had to leave my house to go to a neighbors house to use her phone.

If Verizon is going to hire people to do a job, it should hire people who know what they are doing. I needed to make many calls that evening to several places of importance and had no way to do it.

I hope the female Verizon employee reads this and knows what she did. And I hope she tries not to do it to anyone else.

When my son got here, he called Verizon to tell them of the problem. A receptionist promised to send out an emergency crew to fix the problem. Needless to say, it didnt come until 10:30 the next morning.

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