America’s leading wireless carrier, AT&T, says it will alter (but not
eliminate) a flat fee it charges for early termination of wireless services.
The $175 fee, which is charged to all customers that renege on a one or
twoyear service agreement, is designed to reduce customer churn and prevent
postpaid subscribers from jumping to other carriers.
Beginning May 25, the fee will be reduced by $5 each month that a customer is
under contract. A user who canceled his or her service 16 months into a twoyear
contract, for example, would only have to pay $95 in cancellation fees.
This new policy will give greater flexibility to consumers, according to the San
Antoniobased company, while continuing to deter subscribers from breaking their
contracts on a whim.
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