PhoneCardSmile.Com Logo
E-mail: Password:
Welcome to
Phone Card News, Telecom News
One in 10 phone cards do not work, says regulator Ofcom

Date: 1/22/2011 8:36:46 PM

The issue was one of a series of problems highlighted during research by the regulator Ofcom last year.

Now Ofcom has said it has launched a crackdown on the advertising and sale of these cards.

At least five million people in the UK use these cards, spending an average of £13 a month on calls.

Pre-paid phone cards are widely sold in shops and newsagents in denominations of £5, £10 and £20. They allow users - primarily from immigrant communities - to make cheap international calls.

The cards work by giving the buyer a Pin code which is revealed by scratching the back of the card and which, in turn, lets them use the service once they have called an access number.


During the two-month investigation, 130 cards were bought from the Post Office, IDT, Tesco, Connect, Nobel, Story, Nowtel, Lycatel and iCard.

Ofcom researchers found that iCard, Lycatel and Nowtel provided a quarter or less of the minutes promised in advertising.

The number of actual minutes provided by Connect, the Post Office and Tesco generally matched advertising claims, while IDT Crazy exceeded advertised claims and provided more minutes on calls than announced, Ofcom found.

In September, provider Lycatel agreed to make its charges much clearer in its adverts.

The move came after Ofcom investigated complaints that the adverts had hidden some charges and exaggerated the number of minutes that callers could receive.

Specifically, the company will have to make very clear how many minutes callers will get and how they might be reduced by various fees and charges.

Ofcom's research also found that - across various suppliers - customers were often confused by the charges and terms and conditions of international calling cards, especially those who did not have English as a first language.

PCS Tags: Phone Cards, Calling Cards, Prepaid Calling Card, Free Calling card

PCS Popular Country: russia Phone Cards, Poland Phone Cards, India Phone Cards, Singapore Phone Card  Phone Card News Stats


<-- Back

International Phone Card Search

Calling From United States to:
Phone Card Name (Optional):
Provide Local Access in

Navigation Links:

Live Help!

My Rewards Program

Secured and Verified by:
About SSL Certificates
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Discover, Master, Visa, American Express
Your current IP is:

Phone Card Rates
Brazil Phone Card, Brazil Calling Card Flag   Brazil 0.2¢ Canada Phone Card, Canada Calling Card Flag   Canada 0.1¢
China Phone Card, China Calling Card Flag   China 0.1¢ Egypt Phone Card, Egypt Calling Card Flag   Egypt 3.1¢
France Phone Card, France Calling Card Flag   France 0.1¢ Germany phone card, Germany calling card flag   Germany 0.1¢
Iraq Phone Card, Iraq Calling Card Flag   Iraq 1.0¢ india phone card, india calling card flag   India 0.1¢
italy phone card, italy calling card flag   Italy 0.1¢ Japan Phone Card, Japan Calling Card Flag   Japan 0.3¢
Korea South Phone Card, Korea South Calling Card Flag   S. Korea 0.1¢ Mexico Phone Card, Mexico Calling Card Flag   Mexico 0.4¢
Nigeria Phone Card, Nigeria Calling Card Flag   Nigeria 2.8¢ Philippines Phone Card, Philippines Calling Card Flag   Philippines 4.6¢
Russia Phone Card, Russia Calling Card Flag   Russia 0.3¢ Taiwan Phone card, Taiwan Calling Card Flag   Taiwan 0.1¢
South Africa Phone Card, South Africa Calling Card Flag   S. Africa 0.9¢ USA Phone card, USA Calling Card Flag   USA 0.3¢
UK Phone Card, United Kingdom Calling Card Flag   UK 0.1¢ USA Phone card, USA Calling Card Flag   Vietnam 0.8¢
Phone Card News

More News...